Cooling And Heating
Written by Dale Richardson - Updated: June 23, 2023
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Let's talk about plumbing. I know - it's a super exciting topic that you're incredibly interested in. Okay, maybe not so much two days ago, but you're at this article, so you're interested now. Perhaps you have no water upstairs, but it's running fine downstairs? Or maybe the water for your whole home has simply... stopped? Don't worry, we're here to help out with some quick fixes before you call in the big guns (AKA professional plumbers).
Causes for no water upstairs range depending on the circumstances - it could be an issue with the provider, with your home's plumbing, or just with the tap itself!
Let's dive into it, shall we?
Let's start with the first step everyone should take - troubleshooting. Knowing where your problem is popping up from will make your job drastically easier, so it's vital you don't skip this. Even if you think you know what's causing the issue, there are a lot of factors to take into account. Let's start with the easy ones, shall we?
This should be your first stop. Try to run water in all of the taps of your home. Depending on whether or not they work, it'll narrow down your search area. If the problem is limited to one floor of your home, there could be an issue with the taps themselves, while if the issue is across all of your taps, there's another potential cause.
Check your stopcock - this is the small lever located beneath a sink in your home, usually the kitchen sink. Sometimes it can get nudged and block water from coming out in your home's taps. That's totally normal and an easy fix. All you have to do is simply turn it back to the open position. If that doesn't solve the problem (or it wasn't turned off), move down the list.
READ NEXT: Cistern not filling? Read next.
By double-checking that the issue is limited to your home, you can begin to troubleshoot further. Take a walk and ask around - if your neighbours have running water, it's an issue that's isolated to your home. If they don't , then it's time to make a call to your water utility provider. It's likely that there's an issue that they're already aware of and trying to fix.
Once you've confirmed that your neighbours have water, it's time to look at your cold water cistern. Look for the ball valve - it'll be attached to a float arm, similar to that in your toilet cistern. If the tank is empty, give the float arm a good yank (careful not to break it) and then clean it. Theoretically, this should cause your cistern to fill, solving the issue. To clean your float arm and ball valve, do the following:
If you have water coming on one floor or section of the house, but not the other, this is a great spot to check. If you have a lack of hot water, this should move to the top of your suspect list. Signs that your pipes have an air lock are:
If this is your issue, skip down to the "Fixing an Air Lock" section.
Depending on the time of year, this could also be a cause for having no water upstairs (or downstairs). If your area has been reaching freezing temperatures and you didn't leave the tap dripping to prevent freezing, this is a good thing to check.
Locate the supply pipe for your home. It should be the main pipe leading from your cistern. To check this, just locate your cold water cistern and press down on the ball valve. If water flows, it's not frozen. If water doesn't flow, it is frozen.
If nothing else worked, it's time to take a look at the tap washer. You can tell if this is the issue by turning off the water supply, then turning it back on. If water flows through the base of your tap, it's fine. If not, your washer needs replacement. Luckily, it's rather easy!
To fix a leaking tap:
To do this, you'll need a hosepipe. If you don't have one (or don't even know what that is), it may be best to call a professional for help. If you are dead-set on doing it yourself, though, here's what to do:
Okay, you came here because you had no water upstairs. Whether that meant that you had no water at all, or it was isolated to a single place, hopefully, this list helped single out the problem. If you experience this again, remember the order to perform checks in. Begin by ensuring your other taps are working and talking with your neighbours.
After that, check your cold water cistern, look for frozen pipes, and then finish by looking for an air lock. Worst case, you may have to replace a tap or its washer, but those are both easy fixes that you shouldn't need a professional for. However, as always - if you're uncomfortable with any of this (or feel lost), there's no shame in calling for help. Professionals exist to make your life easier - so use them!
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